by Katie Osborn | Jun 13, 2023 | Collective Insights, Transportation
Since the demolition of the original Penn Station in 1963, and the subsequent construction of Madison Square Garden on its site at street level, this major New York City transportation hub has been much maligned in the public eye. Connecting four critical modes of...
by Katie Osborn | May 19, 2023 | Collective Insights
Today is Global Accessibility Awareness Day and as advocates for inclusive design, our lens for accessibility considers how wayfinding impacts the estimated 1.3 billion people around the globe have disabilities. How people experience inaccessibility in their...
by Katie Osborn | Apr 19, 2023 | Collective Insights
Post-pandemic travel has shifted in many ways; from how and where, to the age of the average traveler, to our expectations of service. We are seeing new trends in the way people travel and what they expect from airports. At this year’s AAAE/ACC Airport Planning,...
by Katie Osborn | Mar 14, 2023 | Collective Insights, Transportation
Grand Central Madison is open for business! After decades of planning, design, and construction, we are thrilled to see that Grand Central Madison, previously referred to as East Side Access, now brings Long Island Railroad service to Grand Central Terminal. The...
by Katie Osborn | Oct 13, 2022 | Collective Insights
There are a variety of reasons why the navigation of a site may change; construction of new or existing buildings, the unexpected closure of an entrance, a broken elevator, or a pandemic. In all these cases, planned or unplanned, wayfinding systems often need to adapt...
by Katie Osborn | Sep 2, 2022 | Collective Insights
There’s a new phrase popping up in project proposals recently: customer experience. Katie Osborn, Principal of Via Collective, often speaks about Wayfinding as a Customer Service issue so we’re thrilled to see this shift in approach, however, there are new...
